How To Reach Us

For help with the Optimability app, your account, or anything on your programme, email your coach or write to support@optimability.com. We answer within one business day.

For privacy questions, data requests, or exercising your rights, write to our Privacy Officer at privacy@optimability.com.

You can delete your account from inside the app: open Settings, choose Delete my account, and confirm. Access ends immediately and your data is erased within 30 days.

You can export the data we hold for you from the same Settings screen, or ask us for it by email.

Optimability reads sleep, heart rate, steps and workouts from Apple Health only when you connect it in Settings, and never writes to Apple Health. You can disconnect at any time in Settings or in the Health app.

Notifications, the camera, your photos and the microphone are each asked for the first time they are needed, and each can be changed in your phone's Settings.

Our Privacy Policy is at optimability.com/privacy and our Terms of Service at optimability.com/terms.