Optimability Privacy Policy
Last Updated: August 1, 2025
Optimability Performance Solutions Inc. (“Optimability,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our services.
Our services include health optimization, fitness, nutrition, recovery, and lifestyle automation, available through our website, mobile applications, and other platforms (collectively, the “Services”).
By using our Services, you agree to the terms of this Privacy Policy.
1. Contact Information
For privacy-related questions, data requests, or exercising your rights, please contact:
Optimability Performance Solutions Inc.
415 Columbia St E
New Westminster, BC, Canada
📧 info@optimability.com
📞 778-859-7074.
2. Legal Basis for Processing
We process personal data under the following bases: Contractual necessity: To deliver services you purchase. Consent: Where you provide explicit permission (e.g., health data collection). Legal compliance: To meet regulatory obligations. Legitimate interests: To operate, improve, and protect our business.
3. Information We Collect
We may collect the following categories of information: Personal identifiers: Name, email, phone number, address. Health & fitness data: Measurements, training data, blood/gut/DNA test results (with your consent). Payment information: Billing details and transaction history. Usage data: Device information, cookies, IP addresses, browsing behavior. Communications: Interactions with our team, feedback, and preferences.
⚠️ We do not knowingly collect information from individuals under 18 without parental consent. If such data is discovered, it will be deleted.
4. Purpose of Data Use
We process data to: Deliver and personalize services. Provide health and lifestyle recommendations. Improve our programs and platform functionality. Communicate with you regarding updates, services, or support. Comply with legal and regulatory requirements.
5. Data Sharing & Disclosure
We may share your information in limited circumstances: Service providers: Subcontractors (e.g., chefs, trainers, labs, IT support) who assist in delivering services. Legal obligations: To comply with applicable laws, regulations, or court orders. Business transfers: If we undergo a merger, acquisition, or sale of assets. We never sell your personal or health data to third parties.
6. Data Security
We implement industry-standard technical and organizational measures to safeguard your data. While we take precautions, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
7. Data Retention
We retain personal data only as long as necessary to provide services, fulfill legal obligations, or resolve disputes. Upon request, we will delete your data unless retention is required by law or legitimate business needs.
8. Your Rights
Depending on your jurisdiction, you may have the right to: Access your personal data. Correct inaccuracies. Request deletion of your data. Withdraw consent to processing. Request a copy of your data (data portability). To exercise these rights, contact us at info@optimability.com. We will respond in accordance with applicable laws.
9. Cookies & Tracking
We use cookies and similar technologies to improve service performance and user experience. Our systems currently do not respond to Do Not Track signals. You can control cookies through your browser settings.
10. International Residents
European Economic Area (EEA): Processing is carried out under GDPR principles (lawful basis, rights of access, correction, deletion, portability). California Residents: You have rights under the CCPA, including the right to know, delete, and opt out of certain data uses.
11. Links to Third-Party Sites
Our Services may contain links to external websites. We are not responsible for the privacy practices of third-party sites.
12. Accessibility
We are committed to accessibility for individuals with disabilities. To request this policy or related information in alternative formats, please contact info@optimability.com.
13. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised “Last Updated” date. Continued use of our Services constitutes acceptance of the updated policy.